Meet Our Team

Backing the CustomCare brand is a team of water treatment experts who think beyond conventional materials and equipment to design and deliver incredibly effective systems. Experienced staff members create water treatment systems from application and design to construction and shipping.


Mike Hanten, Director of Operations

Kurt Gruett, A. O. Smith Water Treatment Business Development

Guy Gruett, Operations

Customer Service

Carrie Stadler, Customer Service

Technical Service

Carmen Bump, Technical Director

Chris Steddick, Technical Services Manager

Dan Peters, Technical Services

Randy Seyler, Technical Services

CustomCare Engineers

Gary Bauer, CustomCare Division Manager

Sales and Marketing

Luke Java, Director of Sales and Marketing

Erik Koglin
National Channel Manager

Brad Walsh, National Channel Manager Wholesale

Mike Manley
Retail Field Manager

Melanie Jayjack, Marketing Manager

Vicki Andersen, Associate Brand Manager

Dan Wells, Associate Brand Manager

Michelle Anderson,
Digital Marketing Specialist

Regional Sales Managers

John Degeneffe, Regional Sales: Eastern WI, Northern IL

Jeff O’Callaghan, Regional Sales: NE, KS, OK, TX, NV, CO, AZ, NM

Mark Russell, Regional Sales: WA, OR, CA, MT, ID, WY, NV, UT, HI, AK

Mark Selvig, Regional Sales: MN, Western WI, IA, ND, SD

Kevin Osborn, Regional Sales: ME, NH, VT, NY, MA, CT, RI

Chris Roseberry, Regional Sales: IN, IL, MI, MO, OH

Greg Gruett, Regional Sales

Territory Sales

Mike Heatwole, Territory Sales, VA

Ryan Adams, Territory Sales, FL, GA

Jim Neidert, Territory Sales, KY, TN, NC, WV, VA


Angie Lom, Controller

Derick Wasinger, Business Systems Analyst Supervisor

Darius Denil, Business Systems Coordinator

Production & Shipping

Dennis Zurfluh, Production Manager

Chris Schwersenska, Purchasing Manager